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Articles

Pengelolaan Stres Kerja Pada Karyawan Bank BTN UNIT CBC Palembang

  • 1*,2 Universitas Bina Darma

* Corresponding Author: Nadya Marsyah

Open Access
DOI
https://doi.org/10.59431/ajad.v5i3.619
Published
Pages
447–453

Issue

Vol. 5 No. 3 (2025)

AJAD : Jurnal Pengabdian kepada Masyarakat
DECEMBER 2025

Abstract

The community service program was conducted from February to May 2025 at Bank BTN CBC Palembang Unit, Wholesale Trade Division (WTD). Based on direct observation and structured interviews on May 9, 2025, with two employees IR as Risk Head for eighteen years and RTY from Commercial Performance Division for thirteen years, work stress became a leading variable influencing employee wellbeing. Data collection revealed heavy workloads, tight deadlines, and insufficient social support as main stress causes. Both respondents manifested physical symptoms including digestive disorders, headaches, and sleep disorders plus psychological symptoms like irritability, concentration difficulties and anxiety. Other stressors are sudden changes in monthly targets with very short rest periods plus poorly communicated regulatory changes adding confusion and psychological pressure. They cope with stress independently using time management strategies, regular exercise, breathing techniques plus meditation. However, organizational support was still low with no formal stress management training, psychological counseling services or open communication forum between divisions. Work stress occurs when job demands exceed individual capacity to cope, resulting in physical and emotional reactions. This study proposes that BTN CBC Palembang Unit management establish an integrated psychological well-being program by providing internal counseling services, facilitating inter-divisional communication, and developing work-life balance policies toward creating a healthier and more productive working environment supporting long-term organizational goals.

Keywords

Bank BTN CBC Palembang Unit Work Stress Stress Management Employee Wellbeing

How to Cite

Marsyah, N., & Itryah, I. (2025). Pengelolaan Stres Kerja Pada Karyawan Bank BTN UNIT CBC Palembang. AJAD : Jurnal Pengabdian Kepada Masyarakat, 5(3), 447–453. https://doi.org/10.59431/ajad.v5i3.619

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Author Biographies

  • Nadya Marsyah, Universitas Bina Darma

    Program Studi Psikologi, Fakultas social Humaniora, Universitas Bina Darma, Kota Palembang, Provinsi Sumatera Selatan, Indonesia

  • Itryah Itryah, Universitas Bina Darma

    Program Studi Psikologi, Fakultas social Humaniora, Universitas Bina Darma, Kota Palembang, Provinsi Sumatera Selatan, Indonesia

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Copyright (c) 2025 Nadya Marsyah, Itryah Itryah

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