Author Help
Welcome to the Author Help & Support Portal of Lembaga Mitra Solusi Teknologi Informasi (L-MSTI). We provide comprehensive guidance, technical assistance, and troubleshooting resources to support researchers across our 15 multidisciplinary journals. Whether you are preparing your initial manuscript, addressing reviewer feedback, or navigating our Open Journal Systems (OJS 3.4) platform, this portal is designed to streamline your path to publication.
Support Hub
Author Support: Your Guide to Successful Publication
Navigating academic publication can be complex, especially for early-career researchers. L-MSTI provides dedicated assistance at every step—from initial template formatting to final proofreading and indexing.
"Your research impact is our priority. We are committed to providing transparent instructions, responsive technical support, and constructive editorial workflows."
Getting Started in 3 Simple Steps
1. Create Account
Register on the target journal OJS page using your institutional email and active ORCID iD.
2. Select Journal
Choose the appropriate journal from our 15 disciplines matching your paper's research scope.
3. Apply Template
Download the domain-specific manuscript template and format your draft prior to uploading.
Manuscript Preparation Guidance
Writing & Content Structure
- Abstract: Concise 150–250 word summary covering objective, method, main results, and conclusion.
- Introduction: Clear problem statement, literature gap, and explicit research questions/contributions.
- Methods: Replicable experimental design, analytical tools, or mathematical models.
- 4 Declarations: Transparent statement of AI Usage, CRediT roles, Funding, and Conflicts of Interest.
Formatting & Standards
- File Format: Microsoft Word (.doc / .docx) in single-column 12pt Times New Roman layout.
- Figures & Tables: High-resolution vector diagrams with clear captions cited sequentially in text.
- Citation Style: APA 7th or IEEE format with active Crossref DOI URLs for all citable references.
- Anonymization: Remove author names/affiliations from review draft for double-blind review.
Common Technical & Content Issues
Technical & Portal Troubleshooting
Cannot log in to OJS?
Use the "Forgot your password?" link on the login page. If unresolved, clear browser cache or contact the helpdesk.
File upload error during Step 2/3?
Ensure your primary manuscript is saved in standard .docx format and file size is under 10 MB.
Plagiarism & Template Compliance
High Similarity Index (>20%)?
Paraphrase technical descriptions in your own words, use proper quotation for verbatim excerpts, and cite original sources correctly.
Unregistered DOIs in Reference List?
Verify all citations using Crossref metadata search tools to append active https://doi.org/... hyperlinks.
Understanding the Evaluation Timeline
Initial Screening
3–5 Days
Scope verification, template check, and plagiarism screening.
Peer Review
14–21 Days
Double-blind evaluation by independent peer reviewers.
Author Revisions
7–14 Days
Addressing reviewer feedback and submitting revised files.
Final Production
10 Days
Copyediting, PDF/XML typesetting, DOI registration, and publication.
Guidelines for Responding to Reviewer Feedback
When preparing your revised manuscript, follow these peer review response practices:
- Provide a structured, point-by-point Response to Reviewers Table addressing every comment.
- Clearly indicate modified page, line, or paragraph numbers corresponding to your revisions in the text.
- Highlight or color-code all newly inserted text inside the revised manuscript file.
- If you respectfully disagree with a reviewer's suggestion, provide an objective, evidence-based academic rationale.
Frequently Asked Questions (FAQ)
| How long does the review process take? | The standard timeline from deposit to first decision is 3 to 4 weeks, depending on reviewer turnaround. |
|---|---|
| Where can I download the paper template? | Templates are accessible on each journal's homepage or within the Paper Submission Guidelines page. |
| Can I publish in Indonesian? | Yes, manuscripts in Indonesian or English are welcomed. Bilingual abstracts (EN & ID) are mandatory. |
| What is the maximum allowed plagiarism score? | Overall similarity must be strictly below 20% (excluding references and standard methodology terms). |
| When is the APC paid? | Article Processing Charges apply only after formal acceptance. Initial submission and peer review are completely free. |
Still Need Assistance?
Our author support helpdesk is ready to assist with any submission or technical questions.