Burnout, Job Demands, and Work Stress Among Nurses: The Moderating Role of Workplace Compassion
- 1,2*,3 Universitas Swadaya Gunung Jati
- 4 University of Economics and Finance
- 5 Thai Global Business Administration Technological College
* Corresponding Author: Dedi Muhammad Siddiq
Open AccessAbstract
This study aims to examine the effects of burnout and job demands on work stress, with workplace compassion as a moderating variable among nurses at a Regional General Hospital in Indonesia. Using a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 153 nurses through a structured questionnaire employing a Likert Scale. The findings indicate that both burnout and job demands have a positive and significant effect on work stress. Furthermore, workplace compassion functions as a significant moderating variable with nuanced effects. Specifically, workplace compassion acts as a buffering mechanism in the relationship between job demands and work stress, reducing the negative impact of high job demands. However, it simultaneously strengthens the relationship between burnout and work stress, suggesting a complex interaction between emotional exhaustion and compassionate workplace dynamics. These findings support the job demands – resources (JD-R) theory and highlight the importance of hospital management to foster a compassionate organizational culture to mitigate work stress and enhance nurses’ well-being.
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References
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Author Biographies
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Rindy Pransiska, Universitas Swadaya Gunung Jati
Management Study Program, The Faculty of Economics and Business, Universitas Swadaya Gunung Jati, Cirebon City, West Java Province, Indonesia.
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Dedi Muhammad Siddiq, Universitas Swadaya Gunung Jati
Management Study Program, The Faculty of Economics and Business, Universitas Swadaya Gunung Jati, Cirebon City, West Java Province, Indonesia.
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Catur Setiya Sulistiyana , Universitas Swadaya Gunung Jati
Management Study Program, The Faculty of Economics and Business, Universitas Swadaya Gunung Jati, Cirebon City, West Java Province, Indonesia.
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Nhan Cam Tri, University of Economics and Finance
University of Economics and Finance, Vietnam.
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Prattana Srisuk, Thai Global Business Administration Technological College
Thai Global Business Administration Technological College, Thailand.
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Copyright (c) 2026 Rindy Pransiska, Dedi Muhammad Siddiq, Catur Setiya Sulistiyana , Nhan Cam Tri, Prattana Srisuk

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