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The Influence of Work-Life Balance and Organizational Support on Organizational Citizenship Behavior: Moderated by Burnout

Faisal Putra Arafat, Bachrudin Syahroni, Moh. Yudi Mahadianto

View Author Affiliations
  • Faisal Putra Arafat: Universitas Swadaya Gunung Jati, Indonesia
  • Bachrudin Syahroni: Universitas Swadaya Gunung Jati, Indonesia
  • Moh. Yudi Mahadianto: Universitas Swadaya Gunung Jati, Indonesia
DOI:
https://doi.org/10.59431/ijer.v6i1.732
Published:
March 28, 2026
Pages:
116-130

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Abstract

This study examines the effects of work-life balance (WLB) and perceived organizational support (POS) on organizational citizenship behavior (OCB), with burnout as a moderating variable. Using a quantitative cross-sectional design, data were collected through a questionnaire survey of 150 service-sector employees in Jakarta, Bekasi, and Tangerang and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that WLB and POS have significant positive effects on OCB, whereas burnout has a significant negative effect. Burnout also significantly weakens the positive effects of WLB and POS on OCB, indicating that employees are less likely to engage in extra-role behavior when they experience higher levels of exhaustion. The model demonstrates strong explanatory power (R² = 0.842). These findings suggest that organizations should strengthen work-life balance practices, enhance organizational support, and implement structured burnout prevention strategies to sustain employees’ extra-role behavior.

Keywords

Work-life balance; Perceived Organizational Support; Burnout; Organizational Citizenship Behavior; PLS-SEM
Author Biographies
Faisal Putra Arafat

Universitas Swadaya Gunung Jati

Google Scholar ResearchGate ORCID

Management Study Program, The Faculty of Economics and Business, Universitas Swadaya Gunung Jati, Cirebon City, West Java Province, Indonesia., Indonesia.

Bachrudin Syahroni

Universitas Swadaya Gunung Jati

Google Scholar ResearchGate ORCID

Management Study Program, The Faculty of Economics and Business, Universitas Swadaya Gunung Jati, Cirebon City, West Java Province, Indonesia., Indonesia.

Moh. Yudi Mahadianto

Universitas Swadaya Gunung Jati

Google Scholar ResearchGate ORCID

Management Study Program, The Faculty of Economics and Business, Universitas Swadaya Gunung Jati, Cirebon City, West Java Province, Indonesia., Indonesia.

Article Identifiers
  • Article Title: The Influence of Work-Life Balance and Organizational Support on Organizational Citizenship Behavior: Moderated by Burnout
  • DOI: 10.59431/ijer.v6i1.732
  • Publication Date: 2026-03-28
  • Journal: Indonesian Journal Economic Review (IJER)
  • Volume: 6
  • Issue: 1
  • Pages: 116-130
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Issue Information

Article Details

Volume: 6
Issue: 1
Year: 2026
Published: 2026-03-28
Pages: 116-130
Section: Articles
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Arafat, F. P., Syahroni, B., & Mahadianto, M. Y. (2026). The Influence of Work-Life Balance and Organizational Support on Organizational Citizenship Behavior: Moderated by Burnout. Indonesian Journal Economic Review (IJER), 6(1), 116-130. https://doi.org/10.59431/ijer.v6i1.732
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